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Quaflow

Terms of Service

These terms govern your access to and use of our services.

Upload Center

Last Updated: 19/03/2026

Welcome to Upload Center! These Terms of Service ("Terms") govern your access to and use of the Upload Center Shopify application (the "App"), developed and provided by Quaflow ("we," "us," or "our").

By installing, accessing, or using the App, you ("Merchant," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not install or use the App.

1. Description of Service

Upload Center is a Shopify application designed to allow Merchants to receive file uploads from their customers directly through their Shopify store product pages, cart, or other designated areas.

2. Integration and Compatibility

The App is designed to integrate specifically with the Shopify platform. You must have an active and valid Shopify account to use the App. We strive to maintain compatibility with standard Shopify themes, but we do not guarantee that the App will function flawlessly with all heavily customized or third-party themes.

3. Merchant Responsibilities and Conduct

By using the App, you agree to the following:

  • Customer Content: You are solely responsible for all files, images, texts, and data ("Customer Content") uploaded by your customers through the App.
  • Lawful Use: You agree not to use the App, or allow your customers to use the App, to upload, store, or transmit any content that is illegal, offensive, discriminatory, defamatory, or infringes upon any third party's intellectual property rights or privacy rights.
  • Malware and Security: You are responsible for ensuring that Customer Content does not contain viruses, malware, trojans, or any other malicious code. We reserve the right to delete any files that pose a security threat to our systems.
  • Compliance: You agree to comply with all applicable local, state, national, and international laws, including data protection regulations (such as GDPR or CCPA) regarding the collection and processing of your customers' personal data.

4. Data Storage and Privacy

  • Data Processing: We process and store the Customer Content solely for the purpose of providing the App's functionality to you. We do not claim any ownership rights over the Customer Content.
  • Storage Limits and Retention: We may impose limits on file sizes and storage capacity. Uploaded files may be stored for a limited period of time, 30 days to facilitate order fulfillment, after which they may be permanently deleted from our servers. It is your responsibility to download and back up any necessary files.
  • Privacy Policy: Your use of the App is also governed by our Privacy Policy, which details how we collect, use, and protect your data and your customers' data.

5. Fees and Payments

  • Billing: If the App requires a subscription or incurs usage-based fees, all charges will be billed directly through your Shopify account in accordance with Shopify’s standard billing cycles and terms.
  • Plan Changes: You can upgrade, downgrade, or cancel your App subscription at any time through your Shopify admin panel.
  • Refunds: Refunds are handled in accordance with Shopify's App Store policies. Generally, charges are non-refundable once billed.

6. Fair Use Policy and Bandwidth Limits

Upload Center enforces a Fair Use Policy, allocating 100GB of bandwidth per user. This bandwidth counter resets on a monthly basis. Every file uploaded and processed in an order by your customers counts towards this bandwidth calculation. If you anticipate that your usage will exceed these limits, please contact us to determine a custom plan. Upload Center reserves the right to modify these limits at any time. Because Shopify Plus users fall into the enterprise customer category and have the potential for significantly higher traffic than standard stores, they are required to contact our enterprise sales team to determine an appropriate custom plan. We reserve the right to cancel the memberships of Shopify Plus users who continue with a standard subscription.

7. Intellectual Property

  • Our Rights: Quaflow retains all right, title, and interest in and to the App, including all software, design, logos, and underlying technology. You are granted a limited, non-exclusive, non-transferable license to use the App in connection with your Shopify store.
  • Your Rights: You and your customers retain all rights to the Customer Content uploaded via the App.

8. Disclaimer of Warranties and Service Availability

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. QUAFLOW MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE APP, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Service Availability and Uptime: We do not guarantee 100% uptime for the Upload Center App. The service may experience occasional interruptions, delays, or downtime due to scheduled maintenance, server updates, or unforeseen technical issues beyond our control. Quaflow and Upload Center are explicitly not responsible or liable for any loss of sales, revenue, missed orders, customer dissatisfaction, or any other negative impact on your Shopify store resulting from App outages or service disruptions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUAFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE APP; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN.

10. Termination

  • By You: You may terminate these Terms at any time by uninstalling the App from your Shopify store.
  • By Us: We reserve the right to suspend or terminate your access to the App at any time, with or without notice, if we determine that you have violated these Terms or for any other reason deemed necessary to protect our business and users.

11. Modifications to the Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of these Terms or by communicating with you via email or through the App. Your continued use of the App after any such changes constitutes your acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located in Tallinn.

13. Contact Information

If you have any questions or concerns about these Terms or the App, please contact us at:

Quaflow Support
Email: contact@quaflow.com
Website: https://www.quaflow.com/solutions/upload-center